Privacy and Cancellation Policy
At Faith Electronics, we are committed to protecting your privacy and ensuring a seamless experience with your orders. This Privacy and Cancellation Policy outlines how we collect, use, and safeguard your personal information, as well as the terms governing order cancellations and refunds.
About Us
Since 2000, Faith Electronics has been dedicated to providing customers with quality products and services.
Privacy Policy
1. Information We Collect
We collect personal information such as your name, email address, phone number, and shipping address when you make a purchase or create an account on our website.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Provide customer support
- Improve our services
- Send promotional offers and updates (if you opt-in)
3. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
4. Third-Party Sharing
We do not sell, trade, or share your personal data with third parties except for essential services such as payment processing and order fulfillment.
5. Cookies
We use cookies to enhance your browsing experience. You can disable cookies in your browser settings if desired.
6. Your Rights
You have the right to access, modify, or delete your personal data. Please contact us at info@faithelectronics.in for any such requests.
7. Changes to This Policy
We may update this policy periodically. Please review this page regularly for any changes.
Cancellation Policy
1. Order Cancellation
A 2.5% convenience fee will be deducted for orders canceled by the buyer before shipping. Once an order has been shipped, cancellation is not possible.
2. Pre-Orders
No cancellations are permitted for pre-ordered items.
3. Refunds
If you cancel your order before it is shipped and have already made a payment, the amount will be refunded (after a 2.5% deduction) to the original payment method within 5-7 working days.
4. Exceptions
Certain special order items or custom-made products may not be eligible for cancellation once the order has been processed. Please review the specific product’s cancellation policy at the time of purchase.
5. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact us at info@faithelectronics.in.
Contact Us
For any questions about this Privacy and Cancellation Policy, or to initiate a cancellation, please contact us at info@faithelectronics.in.
